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Discussion topic: Apologies

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This message was authored by Anna0 This message was authored by: Anna0

Apologies

So I received a call today, and I thought it was a scam, didn't search up the number before answering. I answered and when he asked if it was me (said my name) I replied with a nasty "why".  (Because a scam group have managed to get my name?). And when I realised it was only marketing I tried to explain I thought it was a scam and I was going to apologise but he have already hung up. This was on 4th Feb 13:38, I don't know how to contact them, so if this was you I'm sorry. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Apologies

Posted by a Superuser, not a Sky employee. Find out more

@Anna0 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

 

If that call was genuine they may call back in due course, but like any unexpected call be very wary before divulging personal or account information. If you're asked for your telephone password consider giving an incorrect one deliberately. If the caller accepts it then it's likely a scam. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Apologies

Posted by a Superuser, not a Sky employee. Find out more

@Anna0 

No need to apologise as there is chance this was still a scam call so it f you are ever suspicious you did the right thing by hanging up on them.

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