An error occurred, please check the details or try again later - Postcode

[Matt970]

I've been trying this for days since I took over the account. 
Website won't let me link my address with my Account and I'm using the correct Postcode. I can't get past this page. 

I'm seeing this is a common issue. Please help now I need access to my account. 

[caesarome]

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@Matt970 wrote:

since I took over the account. 

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What do you mean by this as you can't take over an account ?

[PandJ2020]

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@Matt970 wrote:

I've been trying this for days since I took over the account. 

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What do you mean by 'took over'?

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Please help now I need access to my account. 

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We're other customers here and not Sky customer services - we're limited in what we can do...

[Matt970]

But I have??
I had the account changed over to me after the Death of the Previous account holder (my Grandfather) 

This isn't the issue I'm seeking a solution for. I'm seeking a solution to the problem that mysky won't accept the postcode and tells me "An error occurred, please check the details or try again later"

[Matt970]

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@PandJ2020 wrote:

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@Matt970 wrote:

I've been trying this for days since I took over the account. 

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What do you mean by 'took over'?

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Please help now I need access to my account. 

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We're other customers here and not Sky customer services - we're limited in what we can do...

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I see this is going to be a waste of time and will resort to sitting on the phone not being helped once again. 

Have a nice day.

[caesarome]

Do you have access the the account that your Grandfather would have used if he did set one up ?

[Antonia2025]

Hi, I have been having the same issue for weeks now. I can't seem to find a solution, did you end up finding one in the end?