Sky Q credit

[williampr43]

Hi Why has the credit on my last sky q bill not been applied to my latest sky stream bill

[Mark39]

They're separate accounts. A credit on one account can't be applied to a bill on a different account.

[caesarome]

@williampr43 

If you are no longer a Sky Q customer do you have Sky Broadband ?

[williampr43]

So what is my next step kn this case?

[caesarome]

@williampr43 

If you can answer my last question we can help you with this.

[williampr43]

Sorry I thought I had replied. No I do not have sky broadband or mobile. It seems strange that they all sit in my sky so why can't they just be transferred?

[PandJ2020]

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@williampr43 wrote:

Sorry I thought I had replied. No I do not have sky broadband or mobile. It seems strange that they all sit in my sky so why can't they just be transferred?

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It seems Sky's accounting system cannot process 'transfers'...  If it's showing as a credit then it needs to be send back to your bank account.

[caesarome]

@williampr43 

To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @williampr43 an invite to chat.

[williampr43]

Thanks for your help with this