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Discussion topic: Agreement cancel

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Avatar for Camillia77
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This message was authored by: Camillia77

Message posted on ‎07 Oct 2026 08:51 PM

Agreement cancel

Hi I Don t know why I have £579 to pay for my mobile phone because sky mobile wasn t working in that area also TV £63 we haven t got connexion from you in Canterbury please cancel amicable our agreement .Thank you my phone no
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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎07 Oct 2026 08:55 PM - last edited: ‎07 Oct 2026 08:56 PM

Re: Agreement cancel

Posted by a Superuser, not a Sky employee. Find out more

You can't cancel a device agreement (other than the initial cooling off period).  You have to keep paying until the credit is cleared.

 

Have you withheld payment?

I am just another Sky customer and my views are my own even if you don't like the answers
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