Agred Price not applied

[Autela]

On the 31st October i had agreed to renew to a new 2 year contract, however the price agreed has not been applied.

Agreed to £65 going forward but when the app was updated it came out at £92

4 phone calls later and tonight i have decided to end being a customer of Sky after 21 years as although on one of the calls advisor said i can get to £66 per month but i cannot give you that as you had been offered £65,    using the 31 days cooling off period.

So this evening i have ended my contract and account is now showing all the offers such as Sports £20 per month, and such like...

Why is is so difficult, never had an issue before but the persons who i have spoken with sound so unprofessional and as if they do not care.

I dont want to leave Sky but seems the issues are not been addressed forcing me to leave Sky Q.

Has anyone else had issues with billing on new contract and what did you do to resolve the issue.

Thanks in advance.

[Daniel0210]

@Autela 

Have to asked an agent to listen back to the original call to hear what was previously said and agreed? 

[Autela]

Hi Daniel,

Already should have happened twice, yesterday evening would have been the 3rd time i had been told we need to check the recording, even though the previous call said the original agent did not complete the call correctly.

might have to ring them back within the notice period and just ask for signature to be added, then take the offers on the account which work out about the same.