Admin fee

[Charlieboots36]

I have been billed 10 pounds activation fee and I don't think I should have to pay it as a long standing customer

[caesarome]

@Charlieboots36 

I believe these charges apply to us all regardless of how long we have been a customer so all you can do is to speak to Sky to see if they will apply a credit to your account that matches the admin fee.

[Me134]

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@Charlieboots36 wrote:
I have been billed 10 pounds activation fee and I don't think I should have to pay it as a long standing customer

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Presuming you were advised of it at the time you should have simply refused to pay it, asking after the fact might get you nowhere. With 18 years as a Sky TV customer behind me, I've never once paid it as I would rather cancel the service.