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Discussion topic: Additional payment

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This message was authored by: AM+D

Message posted on ‎23 Dec 2025 04:10 PM

Additional payment

I paid an additional £30 two weeks before a direct debit was due but the additional payment was not deducted for the monthly DD amount. Is this usual 

 

 

 

 

 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎23 Dec 2025 04:11 PM

Re: Additional payment

Posted by a Superuser, not a Sky employee. Find out more

@AM+D 

It seems you've made an unnecessary manual payment so check your future bills where you shoukd see that £30 there as a credit towards the next bill. 


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This message was authored by: MightyQuinn

Message posted on ‎23 Dec 2025 04:14 PM

Re: Additional payment

Posted by a Superuser, not a Sky employee. Find out more

Hi @AM+D   Yes this is usual, it is recommended to not make manual payments unless requested to do so by Sky. Your additional payment should go towards the January payment.

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