Add on that I did not ask for.

[Taylor023]

My bills gone up an extra £20 to compared to what it use to be. And after having a problem with someone on your team adding an add on which I didn't ask for affected me last month, only £7 has been taken off of that when I didn't ask for it to be added on in the first place. I'm very unhappy how I've been dealt with and feel like I've not been listened to. 

[caesarome]

@Taylor023 

Have you contacted Sky again about this , if you have you could put in a complaint:

https://www.sky.com/help/complaints

[Daniel0210]

@Taylor023 
You aren’t actually contacting Sky by posting here as this is a customer ▶️ customer discussion forum where we try to assist other customers.

What add-on was added and more importantly has it now been removed? 

[Mark39]

@Taylor023 welcome to this customer Community 🙂

I'm afraid we're not Sky staff here.

I'd suggest raising a formal complaint: https://www.sky.com/help/articles/how-to-make-a-complaint