Account

[Kay+Halliwell]

Hi I can't switch my main Sky q box on . When I go onto my My Sky App

its saying account cancelled 

[oldfella]

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@Kay+Halliwell wrote:

Hi I can't switch my main Sky q box on . When I go onto my My Sky App

its saying account cancelled 

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Hi @Kay+Halliwell 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[caesarome]

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@Kay+Halliwell wrote:

When I go onto my My Sky App

its saying account cancelled 

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Are you signed into the correct account @Kay+Halliwell , so have you have been a customer of Sky in the past and left then returned after being away a year or more ?