Discussion topic: Account

This message was authored by: Wen4 · ‎22 Dec 2024

My ex is trying to close the sky account with no luck. It's about 18 years old. It was in my name. He is still living the house we shared. He has tried phoning they can't help him. To close the account and re open in his name.

This message was authored by: TimmyBGood · ‎22 Dec 2024

@Wen4

Only the named account holder can close an account: that's a basic security precaution.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Mark39 · ‎22 Dec 2024

How can we help?

This message was authored by: caesarome · ‎22 Dec 2024

@Wen4

If you want the account closed then as the account holder only you can do this as you ex will be unable to as they have discovered.

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This message was authored by: Daniel0210 · ‎22 Dec 2024

@Wen4

If you do cancel remember that return packaging will be sent out to the account address for the return of any equipment Sky are expecting back. The onus is on you as the account holder to do this. Once sent off kept your proof of posting indefinitely.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Account

Account

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