Account

[Antonycannon]

I couldn't pay my bill as I lost my job. But I'm working again now so can I have it switched back on as my TV stream too. As I've set up a payment method for 19th January so bill will be payed in full then

[TimmyBGood]

@Antonycannon 

Sky won't accept a promise to pay: the balance needs to be cleared and a new method put in place before service is restored.

[caesarome]

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@Antonycannon wrote:
As I've set up a payment method for 19th January so bill will be payed in full then

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It doesn't work like that I'm afraid, if you have an outstanding amount on it now then it has to be paid now before your services are restored.

[Antonycannon]

But it will be paid on the 19th January as I'm working now. So it will definitely be paid in full. Its only a month away. Please it's for kids???

[caesarome]

@Antonycannon 

I am a customer like you but this is how things works as Sky does not give us customers free access to their services if bills are not paid.

[Mark39]

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@Antonycannon wrote:

But it will be paid on the 19th January as I'm working now. So it will definitely be paid in full. Its only a month away. Please it's for kids???

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It's an automated process, I'm afraid. Once your services have been restricted, the only way to get them reinstated is to pay the outstanding amount.