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Discussion topic: Account suspended

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Avatar for Lucy268
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This message was authored by: Lucy268

Message posted on ‎14 Aug 2026 06:45 PM

Account suspended

Hi my accounts been suspended but when I'm going to pay a bill it's saying their isent one I just need to get my WiFi back on Thankyou.

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎14 Aug 2026 06:49 PM

Re: Account suspended

Posted by a Superuser, not a Sky employee. Find out more

@Lucy268 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Do you mean 'restricted' because you've missed a payment? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎14 Aug 2026 07:26 PM

Re: Account suspended

Posted by a Superuser, not a Sky employee. Find out more
@Lucy268 wrote:

but when I'm going to pay a bill it's saying their isent one

There must be a bill if you are a Sky customer so what shows against your previous one if the next one has yet to be created ?

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