Account saying restricted. However when I go to reinstate it it says it's not blocked cant look at n

[RICK+GLENN]

Account saying restricted. However when I go to reinstate it it says it's not blocked

cant look at new sim with this on there how can this be resolved 

[caesarome]

@RICK+GLENN 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Ben4459]

Hi,

I'm having a similar problem, cannot view my past bills due to restricted access, please help.

Thanks, Ben

[caesarome]

@Ben4459 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Ben4459]

Hi,

I still haven't seen a chat bubble appear. 

Thanks,

Ben

[caesarome]

I have alerted the team again for you @Ben4459 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Ben 4459. 

[Wendij22]

Hello, I have the same issues and cannot visit my bills or other importants parts of my account. Would you be so kind as to escelate my post to the people who are dealing with this too, please? Many thanks.

Kindest regards,

Wendy

[caesarome]

@Wendij22 

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Wendij22 an invite to chat.

[Lisa-P1987]

Update - spoke to @Wendij22 after a quick check, we found the customer was not linked, talked through this and now all set up 🙂

[Lisa-P1987]

Update - Spoken to @Ben4459 and have resolved the Sky ID issues. 

[Wendij22 · Accepted solution]

Thank you Lisa and colleagues. It turned out I had not followed all the set up instructions when I set up my SKY Account (especially the Sky ID part) with Sky. But, indeed, all is sorted! 🙂 Many thanks.