Account locked

[Cptn2469]

I cant sign into my account, and haven't been able to for a few months,

I'm stuck out of Contract and paying a small fortune,

I've called, I've Emailed multiple times and still can't get into my account,

I finally emailed to cancel it all as I've had enough, and they sent me a link to verify myself... need to log in, and cant because the account is locked, promised a few call backs... no call back,

I've lost my faith in their abysmal customer service I need my account unlocked so I can sign in and sort my subscriptions

[Mark39]

Sky will be able to help you unlock your account if you call them. I've done it several times.

[caesarome · Accepted solution]

@Cptn2469 

Have you tried the number shown here:

https://www.sky.com/help/articles/how-to-unlock-your-sky-account

[Cptn2469]

This one worked this time, I had tried it before but the password reset would never work, but this time finally it did

[Anonymous]

I have rang sky multiple times and asked for my Sky ID to be unlocked. 

I have been told that they cannot do that. I have been promised call backs and have not received one call back. I changed my email over the phone in April but I can't remember if I verified it.. I explained this on the phone and still get told no ma'am we can't help with that. I am on day 11 with no TV because no can help. Any advice would be appreciated. I'm in contract and will have to pay for a service I can't access. 

[caesarome]

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@Anonymous wrote:

I am on day 11 with no TV 

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Mayde I am not understanding here but why does a locked ID mean you can't access your Sky Tv service, do you have Sky Q or Sky Glass/Stream ?

[Anonymous]

I have Sky Glass. I can't put the 6 digit activation code in because I can't log into my sky id account. It is asking for my Eircode which is not being accepted. It has happened since sky glass went down on 19th September 

[Mark39]

Did Sky say why they can't unlock your SkyID?