0

Discussion topic: Account issue

Reply
This message was authored by LynseyLewis83 This message was authored by: LynseyLewis83

Account issue

It states my account is restricted but i have no outstanding payments so it will not allow me to make changes or add anything? 
i have checked account & DD is in place

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Account issue

Posted by a Superuser, not a Sky employee. Find out more

@LynseyLewis83 

To confirm that your services are not restricted and you are just seeing this message when accessing your online account ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
LynseyLewis83
Topic Author
This message was authored by LynseyLewis83 This message was authored by: LynseyLewis83

Re: Account issue

I am trying to get rewards for my piggy bank on sky mobile but it's says my services are restricted and I need to pay my bill? There is no outstanding bill on my account? 

This message was authored by caesarome This message was authored by: caesarome

Re: Account issue

Posted by a Superuser, not a Sky employee. Find out more

@LynseyLewis83 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
LynseyLewis83
Topic Author
This message was authored by LynseyLewis83 This message was authored by: LynseyLewis83

Re: Account issue

No bubble has come up

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Account issue

Posted by a Sky employee

Thanks for escalating this. We’ve sent @LynseyLewis83  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion