Account in credit, refund overdue

[Nicola8765]

I cancelled my sky broadband a few months ago and returned the equipment. My account balance is showing in credit. This needs to be refunded to me. The direct debit is still active. Help please. Thank you

[caesarome]

@Nicola8765 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295