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Discussion topic: Account in credit, refund needed

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This message was authored by Sonya54 This message was authored by: Sonya54

Account in credit, refund needed

Hi my account is showing as in credit it states it will go on to my next bill, however I cancelled 2 months ago and I have nothing g left to pay them, can the credit be refunded to my bank account ?

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Account in credit, refund needed

Posted by a Superuser, not a Sky employee. Find out more

@Sonya54 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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