Discussion topic: Account holder left home, no longer contactable - the bill is paid from my DD, how do i cancel sky?

This message was authored by: JJKK · ‎03 Jan 2025

The account holder left the address 18 months ago and is no longer contactable, however the bill was paid from my bank account. I now need to cancel sky but cannot do this as I am not the account holder.

Help!

This message was authored by: PandJ2020 · ‎03 Jan 2025

@JJKK wrote:
I now need to cancel sky but cannot do this as I am not the account holder.

That is correct, only the account holder can cancel. You can cancel the payment method as you are not responsible for it.

I am just another Sky customer and my views are my own

This message was authored by: caesarome · ‎03 Jan 2025

If you cancel the payment method then Sky should contact the account holder about this.

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This message was authored by: JJKK · ‎03 Jan 2025

OK thanks, I'll cancel my direct debit

This message was authored by: Daniel0210 · ‎03 Jan 2025

@JJKK

Be aware that the only address Sky will have for the account holder will be yours so any letters from Sky, or eventually a debt collection agency, will be sent to your home.

If contact can be made with the account holder (perhaps through mutual friends) it would save more problems.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
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Discussion topic: Account holder left home, no longer contactable - the bill is paid from my DD, how do i cancel sky?

Account holder left home, no longer contactable - the bill is paid from my DD, how do i cancel sky?

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Re: Account holder left home, no longer contactable - the bill is paid from my DD, how do i cancel s

Re: Account holder left home, no longer contactable - the bill is paid from my DD, how do i cancel s

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