Account credit

[TaffyM1]

Left Sky 29 May. Account in credit. Payment method still active. When will I receive the money so to finally close account? TIA

[Daniel0210]

@TaffyM1 
Refunds after cancelling a subscription should take about 6 weeks from your last day of connection, however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

[TaffyM1]

Yes please Daniel

[Daniel0210]

@TaffyM1 
We need to wait at least 10 minutes from your original post before we can escalate your issue to Sky so I’ll escalate it at that point and staff from their Community Messaging Team should contact you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210 · Accepted solution]

@TaffyM1 

Now escalated. 

[Danz994]

Good afternoon @Daniel0210 Thanks for making us aware of this. I'll send @TaffyM1 an invite now and we can assist further. Thanks, Danielle 

[TaffyM1]

Thank you ever so much for your help. Much appreciated 🙏🏻