Account credit

[Btaylor24]

I cancelled my broadband and everything ended July 2nd. It says i have £37.37 credit on my account and i was told it would be automatically paid to be on my normaly payment date, however this has now past and i still havent recieved it.... what do i do?

[Daniel0210]

@Btaylor24 

It's not necessarily on your normal payment date. Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do. 

[Btaylor24]

Okay thank you! And yes please, if you could do that, that would be appreciated 

[Daniel0210]

@Btaylor24 

I’ve escalated your post to Sky and their Messaging Team should contact you later today. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Btaylor24 to chat.