@Williamson18
Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.
We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be for 2-3 weeks. You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.
Saying nothing when asked the reason for your call usually helps in getting put in the queue.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
