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Discussion topic: Account Suspended

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This message was authored by Paul19803 This message was authored by: Paul19803

Account Suspended

My account has been suspended, how am I meant to contact someone without a working mobile phone and no customer service web chat, which all other companies have.  I must say, I find rediculous that in this day and age there is no option for web chat.


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Account Suspended

Posted by a Superuser, not a Sky employee. Find out more

@Rachel242 wrote:

Hi cuz I've missed a bill everything has been cancelled I.e viewing card the lot if I make a full payment and set up direct debit will my services come back on or do I have to reapply for a new account  thanks 


Your account is only cancelled if your bill is outstanding for 56 days or more. If it's less than 56 days settling the overdue amount and re-setting up a direct debit should result in your services being reinstated.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Account Suspended

Posted by a Superuser, not a Sky employee. Find out more

@Paul19803 wrote:

My account has been suspended, how am I meant to contact someone without a working mobile phone 


@Paul19803 

Do you mean your services have been restricted? If so, (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Paul19803
Topic Author
This message was authored by Paul19803 This message was authored by: Paul19803

No it has been suspended fully.  Like I stated I need to...

No it has been suspended fully.  Like I stated I need to speak to customer service.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No it has been suspended fully. Like I stated I need to...

Posted by a Superuser, not a Sky employee. Find out more

@Paul19803 

Then if your services haven't been restricted you should be able to call Sky so what's happening when you try? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Paul19803
Topic Author
This message was authored by Paul19803 This message was authored by: Paul19803

Re: Account Suspended

No the account has been SUSPENDED i.e. I cannot make or recieve phone calls.

 

Sorry, I knowyour trying to help but it is a customer service I need to talk to.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Account Suspended

Posted by a Superuser, not a Sky employee. Find out more

@Paul19803 wrote:

No the account has been SUSPENDED i.e. I cannot make or recieve phone calls.


@Paul19803 

That is the scenario for a restricted service. Are your bill payments fully up to date? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Rachel242 This message was authored by: Rachel242

Re: Account Suspended

Hi cuz I've missed a bill everything has been cancelled I.e viewing card the lot if I make a full payment and set up direct debit will my services come back on or do I have to reapply for a new account  thanks 

This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Account Suspended

Posted by a Superuser, not a Sky employee. Find out more

@Rachel242 wrote:

Hi cuz I've missed a bill everything has been cancelled I.e viewing card the lot if I make a full payment and set up direct debit will my services come back on or do I have to reapply for a new account  thanks 


Your account is only cancelled if your bill is outstanding for 56 days or more. If it's less than 56 days settling the overdue amount and re-setting up a direct debit should result in your services being reinstated.

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