Discussion topic: Account Errors on Sky website so cannot check billing issues
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Message posted on 14 Oct 2024 04:28 PM
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Account Errors on Sky website so cannot check billing issues
I can't access areas of my account.
When I go into account info I get - WHOOPS there's been an error
My Messages - This page is restricted
Sky VIP & Rewards - Sorry, something went wrong
I want to know why my bill has gone up and what i'm paying for and you have restricted access to my own account; so how can I self help?
Since June my bill has jumped up £30 PER MONTH with no explanation.
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Message posted on 14 Oct 2024 04:31 PM
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Re: Account Errors on Sky website so cannot check billing issues
Most likely it's because your discounts have expired and consequently you're paying list price.
Message posted on 14 Oct 2024 04:35 PM
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Re: Account Errors on Sky website so cannot check billing issues
For the errors on your account to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 14 Oct 2024 05:02 PM
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Re: Account Errors on Sky website so cannot check billing issues
Thanks for escalating this. We’ve sent an invite to @TOM_Bolton to chat.
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