Account Credit

[NezCoops71]

I have cancelled all my sky services and my final bill shows a credit however it says it will be taken off my next bill but I won't get another bill. I can't seem to find a way to claim this back and virtual assistant just tells me the method using NatWest payit?? But not how to start the claim so you get an email from them???

[caesarome]

@NezCoops71 

Is your payment method still in place ?

[NezCoops71]

I believe so as I haven't cancelled anything

[caesarome]

@NezCoops71 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @NezCoops71.

[NezCoops71]

Thank you for your help, all sorted.