Account Already Linked

[Mooncat]

I have been trying for some time to unsuccessfully link my Sky ID and Mobile Account. 

I get an error message saying my account is already linked but it's normal, I've never been able to log in and view my account.

When I click on View Bill or any other option it tells me that the page is restricted. I go round and round in circles, it's the most frustrating experience. 

Please can someone help me resolve this? Thank you. 

[caesarome]

@Mooncat 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Mooncat to chat.