After spending agonising hours wasted on the phone and sending emails, there is still no resolution or response. Sky have admitted after moving house that they cut off my services a day earlier than they informed they would. They also admitted that the 'Moving House Team' have cancelled my contract by mistake without informing me when I moved house. They should have just moved it across. Instead the bill has now doubled and they have taken over £100 already instead of £45. My future bills have not been adjusted and they put me in overdraft by taking this money. I have had no communication and no action has been taken since my last telephone contact, which was long and agonising- I was put through to three separate departments and one customer advisor even laughed at the situation I was in. I am classed as a 'vulnerable person' and Sky have been of no assistance whatsoever. How do I get my refund and my bill back to how it was so future payments are correct as in my contract which is until July 2026?
Thank you.
