@Lorraine651
Not us as we are customers on here like you.
This is happened as you have made an unnecessary manual payment as Sky required us all to have a payment menthod setup so they can take the payment automatically which is what they are doing with you so they take this and then you should see a credit for the payment you made that you can call Sky to ask them to refund or leave it so it is used to pay your next bill.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
