€200 non return sky equipment fee

[Pascalito+07]

Hi, I have been charged €200 for a non return sky equipment fee. I have a proof of receipt from post office that items have been sent.

I called sky customer service 4 times since then , every time I speak to them, they are telling me that money will be refunded within 4-5 working days but still waiting for payment to be made yet. This has been going on for the last 2 months, can someone help to get my money back?

Thanks,

Pascal 

[caesarome]

@Pascalito+07 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.