2 payments

[Toondenny76]

Hi why have you taken another payment this month ? I have already paided this not happy now !!!! I want this refunded asap 

[Tina153]

I am the same. I paid early the month and they took another payment today 

[Daniel0210 · Accepted solution]

@Toondenny76 @Tina153 

It sounds like you've made an unnecessary manual payment.

If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Sky will always try to take payment from methods they hold on their records. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

[Tina153]

I always make a manual payment so I know what money I have left over for the month. I have done this since I have had sky nearly a year. They have never took the direct debit because the account has always been paid. This is the first time they have done it 

[Daniel0210]

@Tina153 

As stated the terms and conditions state you must have a set method of payment so Sky have taken payment by the method they have on record for your account. 

[PandJ2020]

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@Tina153 wrote:

I always make a manual payment so I know what money I have left over for the month. I have done this since I have had sky nearly a year. They have never took the direct debit because the account has always been paid. This is the first time they have done it 

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You've been lucky - it's all in the timing...

[ecklad]

same here  on phone to them hopeless