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Discussion topic: 2 different emails for 2 different products

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This message was authored by Ben150 This message was authored by: Ben150

2 different emails for 2 different products

Hi, just wondering if somebody can help. I've had this issue a while by have just been putting it off getting it sorted. It's probably really easy but would appreciate if somebody could help. 

I have been with sky mobile for 2 years now, a few months ago I also took out broadband however I was unable to add this product to the same account I have my phone on. Therefore I had to create a new account under a new email. Thus, I now have 2 sky accounts running and just want it under one. Is there anyway they can be merged? 

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This message was authored by caesarome This message was authored by: caesarome

Re: 2 different emails for 2 different products

Posted by a Superuser, not a Sky employee. Find out more

@Ben150 wrote:

I also took out broadband however I was unable to add this product to the same account I have my phone on.


If you took broadband out by creating a new account then I don't think they can be linked but you could try this:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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