2 Sky accounts and linking and MySky and Sky Go not working.

[Greeb]

Hi,

I signed up for Sky Mobile and all went well Getting a Sky ID and I can see and manage my Mobile product in My Sky.

A short number of weeks later I signed up for Sky Q. But I have not been able to link and access management of this TV product. Sky Go doesn't work either.
On my first hour on the phone with support it ended with them saying "wait until your your TV product is installed and activated". I did wait, it is installed and activated. But the same problems persist. I can't link, see, or manage my TV product with MySky.

I noticed, and told support, that I had 2 seperate account numbers. One in an email for Mobile and one in an email for TV. And I'm using my same (of course) email as my email and user name.

I believe this is the root of the issue but everytime I contact support they just keep starting with the very basics. Try this link, try another browser, try again that should work. And it never does. There is an unresolved error with the system. No user, account holder, intervention can resolve my issue. It needs to be done, fixed, by those capable within Sky IT. Not going around and around at entry level support.

How can I get past the boring repetative stuff of trying the same things over and over and getting the same (non) result? How can I get someone who can actually fix things at an account level to help me?

Thank you for reading. I hope I can find a way!

[caesarome]

If this doesn't work then if you can reply here we can arrange some help from Sky's messaging team who will send you a private chat message tomorrow if you would like, you then have 48 hours to respond to it:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Greeb]

Thanks caesarome ,

Unfortunately that didn't work either. I again ended up with the error that it couldn't be done.

[caesarome]

@Greeb 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Greeb]

Thank you again

[Lisa-P1987]

Thanks for escalating this. We’ve sent Greeb an invite to chat.