Discussion topic: 2 Payments then 1 refunded ?

This message was authored by: Simon_Murphy · ‎10 Dec 2024

Not sure if issue with my account ? When i orderd the sky stream last week put card details in and was billed 38 pounds. Then it gets refunded the next day according to the account info and i get a txt saying i have not payed so manually have to log into my account and make a payment.

Question why take a payment then return it before requesting a new payment by SMS ?

Will this happen again next month ?

This message was authored by: caesarome · ‎10 Dec 2024

I think you will have to speak to Sky about this to see if they can explain why this happened.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

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Discussion topic: 2 Payments then 1 refunded ?

2 Payments then 1 refunded ?

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