05 Mar 2023 10:47 AM
i have no phone line cant make or take phone called phone display says ;ine error
05 Mar 2023 11:17 AM
Posted by a Superuser, not a Sky employee. Find out moreNew to Sky?
Have you upgraded your Sky broadband service?
05 Mar 2023 11:24 AM
Phone line has been out for over twelve hours
says line error please check.
im not a new customer
I haven't up graded in past week
it's a line fault apparently
05 Mar 2023 11:31 AM
Posted by a Superuser, not a Sky employee. Find out moreFirst try the connection test here, even if your broadband is working ok. If it detects a fault you'll be able to book an engineer there and then.
If no fault is found, you'll need to report it to Sky. If you wish, we can ask Sky's Community messaging team to contact you via the forum.
https://www.sky.com/help/articles/broadband-diagnostic-start
06 Mar 2023 11:24 AM
Posted by a Sky employeeHi maxgp83
I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
08 Mar 2023 11:29 AM
Posted by a Sky employeeHi maxgp83
An invite was sent but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
No problem. Browse or search to find help, or start a new discussion on Community.
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