no dialing tone on landline /cant make or receive calls

[daveg04]

hi, can someone advise please , there is no dialing tone on landline phone , cant make or receive calls , we have done all the help fixes and nothing , we have even bought a new phone and still nothing , this has been over a week now .

[caesarome]

@daveg04 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[daveg04]

hi , thankyou for your help , the broadband is working but the landline is not .

[caesarome]

That link will test both the broadband and phone as per my post,

[daveg04]

hi , ive run the test , theres nothin wong with broadband , but it never said anything about landline . 

[Highlinder]

@daveg04  Sometimes we find that a fault with the phone can affect the broadband also and then let's you book an engineer.

[daveg04]

hi, we have bought a new phone yesterday and that has no dial tone , when we rang off mobile it rings but no ring on landlne phone , we have put phone directly into phone socket and still no dial tone nothing .

[Highlinder]

@daveg04  Did this just happen out of the blue, or have you changed your package with Sky? Which router do you have from Sky for your broadband from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[daveg04]

hi , this just happened out of the blue a week ago , its been fine for years , we got a sky q router , but we got rid of sky tv and just kept broadband & sky talk .

[Highlinder]

@daveg04 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[daveg04]

Thankyou very much for your help .

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to daveg04.

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks