home phone

[Janice+mc]

Hi all, broadband working fine can't make or receive calls on my home phone do not have a mobile phone please help thankyou.

[GD1]

@Janice+mc  What happens when you try this link https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line

[Janice+mc]

Tried everything on the help page nothing worked just said phone but cannot phone not working.

[Highlinder]

@Janice+mc I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Thanks for escalating. We've sent an invite to Janice+mc.

[Tom-W19 · Accepted solution]

After speaking with Janice+mc we accessed the account and ran a line test which detected a fault and we have arranged for Openreach to resolve this shortly.

It was a pleasure speaking with you Janice+mc and thanks again.