Why do people I call NOT receive numbers they ask me to press to connect with an option? For example recently I was in desperate need of medical help and NHS 24 (111) told me to press 9 to continue, which I duly did of course. A voice told me either that I had pressed the wrong number key or they hadn't received it and so refused to continue further . I couldn't get past this brick wall and could get no help with a very sick wife, until I went to 999 I'm sure this delay with the lack of immediate help contributed to my wife's death later that morning.
I had the same problem this morning with Bank of Scotland in identifying myself by entering 4 digit number from my computer screen. They did not seem to hear it, but fortunately I was given the alternative of saying the number out loud, which worked. This seems to be a recent problem as I'm sure this system used to work not so long ago.
