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Discussion topic: What is the name and address of Sky Communication Provider?

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This message was authored by Ilfracombe2 This message was authored by: Ilfracombe2

What is the name and address of Sky Communication Provider?

I'm filling a form to move my number from Sky to a new provider. I have to write in the name and address of the 'Losing Communication Provider',  This means Sky, but I'm not sure if I should use that name, and I certainly don't know the address. Can anybody help?


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: What is the name and address of Sky Communication Provider?

Posted by a Superuser, not a Sky employee. Find out more

Very odd. Anyway Sky's address is in your contract, as follows:

 

Sky Subscribers Services Limited,

PO Box 43,

Livingston,

West Lothian, EH54 7DD

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This message was authored by Highlinder This message was authored by: Highlinder

Re: What is the name and address of Sky Communication Provider?

Posted by a Superuser, not a Sky employee. Find out more

@Ilfracombe2  If you are moving from Sky to another provider then you must check that you are not still under your minimum contract with Sky as you will incure extra charges and when you sign up for your new provider they will tell Sky that you are leaving.



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Ilfracombe2
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This message was authored by Ilfracombe2 This message was authored by: Ilfracombe2

Re: What is the name and address of Sky Communication Provider?

Thanks, but that is not a problem. Please don't change the subject.

This message was authored by GD1 This message was authored by: GD1

Re: What is the name and address of Sky Communication Provider?

Posted by a Superuser, not a Sky employee. Find out more

@Ilfracombe2  As the switch is between broadband providers you should need to be asked for a communications addre3ss, no other customer has ever been asked for this.

 

You new provider should be able to process this without such details, if not look for one that can.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Ilfracombe2
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This message was authored by Ilfracombe2 This message was authored by: Ilfracombe2

Re: What is the name and address of Sky Communication Provider?

Well, they are asking for it, and as they are the only full fibre service in the area, I want to stay with them. This is what they write in their communication to me in instructions for completing their form:

Quote:

Dear
Please find enclosed your Letter of Authority to fill in, sign and return to us in order for us to process the porting of your number existing number.
You will need to make contact with your current provider to establish who your Losing Communication Provider is in order for us to port your number. (This section is the top left hand side of the form, titled Losing Communication Provider ). You can find their address either on a billing receipt or online.

 

Unquote.

They seem to think it is simple, but I can't find their address anywhere. 

This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: What is the name and address of Sky Communication Provider?

Posted by a Superuser, not a Sky employee. Find out more

Very odd. Anyway Sky's address is in your contract, as follows:

 

Sky Subscribers Services Limited,

PO Box 43,

Livingston,

West Lothian, EH54 7DD

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