22 Apr 2023 05:55 PM
I'm filling a form to move my number from Sky to a new provider. I have to write in the name and address of the 'Losing Communication Provider', This means Sky, but I'm not sure if I should use that name, and I certainly don't know the address. Can anybody help?
23 Apr 2023 02:16 PM
Posted by a Superuser, not a Sky employee. Find out moreVery odd. Anyway Sky's address is in your contract, as follows:
Sky Subscribers Services Limited,
PO Box 43,
Livingston,
West Lothian, EH54 7DD
22 Apr 2023 07:31 PM
Posted by a Superuser, not a Sky employee. Find out more@Ilfracombe2 If you are moving from Sky to another provider then you must check that you are not still under your minimum contract with Sky as you will incure extra charges and when you sign up for your new provider they will tell Sky that you are leaving.
23 Apr 2023 01:11 PM
Thanks, but that is not a problem. Please don't change the subject.
23 Apr 2023 01:14 PM
Posted by a Superuser, not a Sky employee. Find out more@Ilfracombe2 As the switch is between broadband providers you should need to be asked for a communications addre3ss, no other customer has ever been asked for this.
You new provider should be able to process this without such details, if not look for one that can.
23 Apr 2023 01:54 PM
Well, they are asking for it, and as they are the only full fibre service in the area, I want to stay with them. This is what they write in their communication to me in instructions for completing their form:
Quote:
Dear
Please find enclosed your Letter of Authority to fill in, sign and return to us in order for us to process the porting of your number existing number.
You will need to make contact with your current provider to establish who your Losing Communication Provider is in order for us to port your number. (This section is the top left hand side of the form, titled Losing Communication Provider ). You can find their address either on a billing receipt or online.
Unquote.
They seem to think it is simple, but I can't find their address anywhere.
23 Apr 2023 02:16 PM
Posted by a Superuser, not a Sky employee. Find out moreVery odd. Anyway Sky's address is in your contract, as follows:
Sky Subscribers Services Limited,
PO Box 43,
Livingston,
West Lothian, EH54 7DD
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