UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

[time+on+target]

Unable to receive or make landline calls "Check power line" message. Unable to contact SKY any help please

[Mark39]

Are you new to Sky? Or recently upgraded your broadband service?

First try the connection test here,  even if your broadband is working OK. If it detects a fault you'll be able to book,an engineer there and then:  https://www.sky.com/help/articles/broadband-diagnostic-start

[time+on+target]

Hi Mark

Have done connection test all is OK. How do I book an engineer?

[caesarome]

Do you have a mobile that you can use to contact Sky ?

[Mark39]

@time+on+target if you wish we can ask Sky's messaging team to contact you here for a private online char so that you can report it?

[time+on+target]

I do have a mobile but it will not work in doors.

[time+on+target]

Hi Mark

Thanks for getting back. The situation is that the landline is not working. For some reason my mobile does not work at home as it says network not available. Got through to SKy by mobile from another location but because I was away from the landline they could not help. Rferred to WWW.sky.com/my broadband for check not available. So there is not point in an engineer trying to contact me by landline or mobile. Is it possible to get an e-mail address direct to an engineer.

[caesarome · Accepted solution]

@time+on+target 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mark39]

@time+on+target there's no email address for this, I'm afraid. We can only suggest reporting the fault via your mobile, or via the online chat which @caesarome has referred on to Sky. 

While it's not ideal, the chat may be better for you, as you don't need to be online all the time. The chat remains open for 48 hours once, you've been invited so you would just need to return to the forum from time to time during that period to pick up replies from Sky and respond accordingly.

[Tom-W19]

Thanks for escalating. We've sent an invite to @time+on+target.

[time+on+target]

Hi caesarone

Many thanks for your help. I have been in the chat zone problem identified and hopefully will be resolved soon. Many thanks

[time+on+target]

Hi Mark39

Very many thanks for your help. The chat line worked and a problem was identified. Hopefully to be resolved very soon with Openreach. Many thanks for your help and explanations.

[Mark39]

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@time+on+target wrote:

Hi Mark39

Very many thanks for your help. The chat line worked and a problem was identified. Hopefully to be resolved very soon with Openreach. Many thanks for your help and explanations.

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Don't hesitate to let us know if you need the forum's help again 🙂

[Lisa-P1987]

Update - Spoken to @time+on+target this has now been resolved 🙂

[Brian135]

Help required, landline seems dead tried another phone  still no joy unable to plug into the router any more suggestions please