Turning off talk shield

[KeithLinda]

I changed providers for broadband and talk in March 2022 but talk shield is still active.  I cannot access the relevant section or make any changes or turn it off

[Highlinder]

@KeithLindahow have you tried to de-activate it from, is this on the website or via the Sky app? Which error are you getting and what device and browser are you using?

[KeithLinda]

I've tried it on the app and on the website.  There is nothing under the broadband tab anymore as sky is not my broadband provider.  That was where I used to add numbers etc.

[Highlinder]

@KeithLinda  Can you tell me what greeting you get when you dial 17070 on your landline phone, or if it even works.

[KeithLinda]

I get an automated sky answer.  I have changed to Now who I know are owned by Sky.

[Highlinder]

@KeithLindaWould it not be better getting in contact with Now customer support.