Sky landline crackling

[CJM1970]

My landline started crackling on Friday, incoming and outgoing calls can't hear me talk and I only hear a limited bit of what they say. Internet is still working and I've checked that the phone is plugged in correctly 

[Daniel0210]

@CJM1970 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later or maybe tomorrow now. They can hopefully check the line and forward any fault to Openreach for investigation.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to CJM1970.

[Mr+Flibbles+86]

We are still looking to help you CJM1970. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[p+pace]

i am very deaf i have a bt 4600 phone the out going line is like a long engage tone and the dial tone on and off at the same time, also i have heart trouble so any help will realy please me ps ive just turned 80

[Daniel0210]

@p+pace 

Is your broadband working okay?

On a sidenote… in your circumstances it may be worth you registering with the Sky Accessibility Team who may be able to help you now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/