Sky Talk Shield - adding international numbers

[Kentuser]

Might be a solution to this that isn't obvious to me! If I try to enter a new number into Talk Shield there are two boxes, first one that appears it might be for an area code but never works. The second allows entry of a number including dialling code, and that works just fine. But how would I enter an international number? I've tried adding that into the second box with and without country and area codes, and Talk Shield doesn't recognise the number as a valid phone number, whatever I try. 

[Tom-W19]

Hi Kentuser

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Caz42]

I have the same problem. We have a very elderly relative in Germany. She just rang but y account (I've just moved to a new house with fibre) says no-one has called me. the Germany country code is not accepted. How do I add her to the star list?

[Helendj]

I have the same problem - has an answer to this question been given?

[bos299]

I am using the star numbers on Talk shield but am unable to enter the country code (eg+33) in the first box (it does not seem to acceppt any number or sign). It will not accept the number in the second box