Cant receive incoming calls or make any calls.

[Jack5666]

Also have sky landline and that doesn't work to make any calls!! I NEED to get in contact with my doctors surgery asap

[Daniel0210]

@Jack5666 

The mobile issue has apparently been fixed. Try switching your mobile off and back on again.

[gracie1948]

I had the same problem. Spoke to Sky and its a fault between the exchange and  my house 

[daz89]

I have the same issue can make or recieved calls on my landline and cannot get through to sky been on the phone for an hour just music 

[gracie1948]

@daz89 someone on here put me in touch with a sky representative.  It took two hours of chatting then waiting but worth it. There is an engineer calling next week. A fault between the exchange and and my phone line. I had a dial tone but just got a message saying number not recognised. 

[gab64]

My landline has been dead for 2 days now. No dial tone

If I ring it from another phone it says the number does not exist

[caesarome]

@gab64 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[gracie1948]

1. Many thanks to the people who helped me when I said my land line wasn't working. I was escalated by I think it was Mark. Anyway , I had an online chat with someone from Sky. Took a couple of hours as they were busy with others too I guess. Bottom line , I got a text this afternoon saying turn my hub and  ONT (white box )off for an hour, after that the problem would be solved. It was, clear line too.  Very pleased. 

[gracie1948]

@gab64 I had the same trouble. Sky said it was a fault between the exchange and my line. Been fixed now, thanks to someone on here escalating the problem. I was on line with someone from Sky. I got the dial sound but when I rang from my mobile it said Number not recognised.  OK now.

[gab64]

cant call on my mobile because it is unregisters.

paid for sky glass and got bad service

[caesarome]

@gab64 

What was the result of the line test ?

[gab64]

@caesarome

What line test ?

Phone still down - 3 days now

[Daniel0210]

---

@gab64 wrote:

@caesarome

What line test ?

---

@gab64 

The line test you were asked to perform in post 7 above.

[Mark39]

---

@gab64 wrote:

@caesarome

What line test ?

Phone still down - 3 days now

---

Did you not read @caesarome's reply to your first post? It contains a link to the connection test. That's the first thing to try.

[gab64]

@caesarome

I clicked  the link and its shows the broadband side of things all work fine.

We had an upgrade to our Sky hub on 29/06/2023 - since then landline has been dead.

Phoning the landline number from another phone says the number does not exist.

I bought a new landline phone thinking that was the problem.

But no - still no landline service.