No landline and Sky ignores complaint.

[Richard+Ray]

Over 3 weeks ago,  My landline stopped working. Reported to Sky who then contacted Openreach who told them that it would be fixed within 2 days. It was not.

Since then, every time I phone Sky (over 7 times) to get an update and to presurise Openreach, all I get is the same answer. "Will be fixed tomorrow, 2 days time, next week" "We can't speak to Openreach"

Once I was even told it had been fixed!!!

I thus raised a complaint form and asked them to get a Supervisor/manager to phone me on my mobile and  explain how issue would be resolved. Nothing except some agent from a call centre in India reciting the same platitudes that they could not speak with Openreach and the problem would be fixed "soon".

I also have trouble understanding the agents as their english is not very good.

Oh to speak with someone in authority in the UK.

Does ayone in the Sky Community know a phone number in UK to speak with someone who can resolve the problem withOpenreach?

R.Ray

[Mark39]

There's no number which provides a link to a UK based service centre.

As the fault has been reported to Openreach, I'm afraid it's a matter of waiting for them to fix it. Their initial response is usually within 2 to 5 working days, but if further work is required to resolve the issue, it may require several visits and take longer.

I believe Sky's interface with Openreach is system-based and doesn't involve person to person contact.

[Daniel0210]

@Richard+Ray 

If the fault repair requires Openreach to dig up the road or pavement they have to seek permission from the local council and then arrange workers to do the digging. This would obviously impact the repair timescales. 

If you're not already aware this link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.