13 Apr 2024 07:34 AM
Hello,
I've got a Sky phone and broadband package.
The phone has no dial tone. Broadband is still working fine.
The router does not have a light lit for voice and has not in the past.
Tried another phone and that made no difference so I believe it is a fault on the line?
Thanks
Andrew
13 Apr 2024 10:08 AM
Posted by a Superuser, not a Sky employee. Find out moreSee if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:
https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start
You can also run this test via the MySky app.
Let us know how you get on.
19 Apr 2024 12:54 PM
Thanks for this your service.
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