Need to report friends faulty landline

[DeMott43]

My elderly friends landline has  been faulty for several weeks - first no calls received then now,  cannot make calls out.  He reported the problem several weeks ago but despite Sky promising help,  non was received.,  He lives in a remote area and has problems using a mobile phone. He has serious health issues and this is causing him stress and anxiety. I tried 150 and a 0333 number  but these are automated and requesting info which I don't have.  Can anybody, anywhere provide some help?

[GD1]

@DeMott43  If the fault has al;ready been reported then Sky/Openreach would be aware, how do you know they are not providing any help?

 Sky won't speak to a non account so obviously won't speak to you  regarding this, the account holder will need to make contact.

[DeMott43]

Please reread my initial comment

[Mark39]

@DeMott43 not sure what you're referring to. Openreach can investigate a reported fault without needing to contact the accountholder. Clearly it's not fixed so the best thing your friend can do is speak to Sky about it again.

[DeMott43]

Please reread my initial post

[caesarome]

I would suggest he get's registered with Sky's accessibility team as there will then be extra contact options other than calling:

https://www.sky.com/help/articles/contacting-sky-accessibility

[DeMott43]

How do you suggest he gets registered?

[GD1]

@DeMott43  Read the reply above from @caesarome 

[Mark39]

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@DeMott43 wrote:

Please reread my initial post

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Clearly we're getting nowhere here. 

[caesarome]

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@DeMott43 wrote:

How do you suggest he gets registered?

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@DeMott43 

On that link I posted it says this:

For accessibility help or to register your accessibility needs with us, get in touch using the buttons below.

[DeMott43]

For clarity - HE HAS NO PHONE SERVICE AND DUE TO HEALTH ISSUES STRUGGLES WIT HIS MOBILE AND HAS NO NEARBY NEIGHBOUR TO HELP - as per my initial commemnt

[Mark39]

And yet,

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@DeMott43 wrote:

My elderly friends landline has  been faulty for several weeks - first no calls received then now,  cannot make calls out.  He reported the problem several weeks ago but despite Sky promising help,  non was received.,  

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[GD1]

@DeMott43  Seems like despite our best efforts you feel you need to shout at people, I do hope you don't do this in real life?

As we've attempted to help you and just get that kind of response I don't think we'll be able to provide any further suggestions. as we are just getting nowhere and I for one don't intend wasting my time on a Sunday with an ungrateful poster.

[DeMott43]

Yes, I would shout at you face to face because you have wasted my precious time with stupid questions and suggestions.  It's obvious you are not a pragmatic person and failed to iunderstand the fundamental problem.