Discussion topic: My landline phones are not working and SKY mobile is also not working

This message was authored by: Yvonne0 · ‎16 May 2023

Please can someone help, our Landline phones do not appear to be working and our SKY modiles are also not working.

Wedo still have broadand however, how can I report these problems

Thanks Yvonne

This message was authored by: GD1 · ‎16 May 2023

@Yvonne0 There is currently an ongoing issue with Mobile https://helpforum.sky.com/t5/Sky-Mobile/Calls-amp-Texts-Failing-16th-May-2023-Being-investigated/td-...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: caesarome · ‎16 May 2023

@Yvonne0

For your landline phone see if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

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Discussion topic: My landline phones are not working and SKY mobile is also not working

My landline phones are not working and SKY mobile is also not working

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