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Discussion topic: Landline not working

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KenLove
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Landline not working

‎05 Dec 2023 06:20 PM

My landline has stopped working. I have tried all the guides and bought a new phone, but still nothing. Broadband is fine but no dialing tone and no calls in our out?

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caesarome
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Superuser
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Re: Landline not working

‎05 Dec 2023 10:02 PM

Posted by a Superuser, not a Sky employee. Find out more

@KenLove 

Is your phone line plugged into the back of the hub as this is where it does need to be plugged into, if it is try rebooting the hub at the mains.

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caesarome
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Superuser
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Re: Landline not working

‎05 Dec 2023 06:23 PM

Posted by a Superuser, not a Sky employee. Find out more

Does your broadband hub have a voice light on it that is lit up ?

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KenLove
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Re: Landline not working

‎05 Dec 2023 06:28 PM

Yes it does and its showing green. 

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Landline not working

‎05 Dec 2023 10:02 PM

Posted by a Superuser, not a Sky employee. Find out more

@KenLove 

Is your phone line plugged into the back of the hub as this is where it does need to be plugged into, if it is try rebooting the hub at the mains.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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KenLove
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Re: Landline not working

‎05 Dec 2023 10:07 PM

Huge thank you. Just done that and it's now working. Can't thank you enough. 

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