02 Aug 2023 12:35 PM
My landline hasn't been working for several days now- the handset just gives off a low buzz and I can't make or receive calls. I have tried connecting a brand new phone but the problem persists. TV and Internet are working fine.
02 Aug 2023 01:45 PM
Posted by a Superuser, not a Sky employee. Find out moreSee if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:
You can also run this test via the MySky app.
Let us know how you get on.
02 Aug 2023 01:52 PM
Posted by a Superuser, not a Sky employee. Find out more@Musobird I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.
For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
02 Aug 2023 02:07 PM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to Musobird.
No problem. Browse or search to find help, or start a new discussion on Community.
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