Landline issue: no outgoing calls

[J+Parkes]

For some reason I'm unable to perform outgoing calls but incoming calls and broadband are fine; I've checked the service checker and no faults displayed, did the broadband checker and all was fine other then it finding "errors on the line".  I've checked all connections and devices and they are still correctly inserted and responding as expected, the router is running fine and broadband is working.  The weather has been really bad and I'm guessing it's relating to that.  Is there any further information on when this maybe resolved or if it's an known issue at the local exchange etc.?

[caesarome]

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@J+Parkes wrote:

I've checked the service checker and no faults displayed, did the broadband checker and all was fine other then it finding "errors on the line".

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What did it suggest to do about these errors ?

[J+Parkes]

Just said it's not unusual to have errors on the line and that it could be weather related.

[J+Parkes]

 

 

[caesarome]

Have you run the broadband test as per your image ?

[J+Parkes]

No issues with broadband

[J+Parkes]

 

 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[J+Parkes]

Small update in case anyone has the same issue... the Openreach engineer came to the property and checked the phone line.  They confirmed everything at the property is fine and stated it must be an issue at the local exchange.  Upon inspection everything at the exchange was confirmed to be physically fine but an apparent software bug in the system was affecting a cross section of clients on the exchange with sky.  We're currently pending an update from sky and hopefully this will be resolved at some point today.

[J+Parkes]

Had a text alert yesterday which can't be replied to stating the issue has been resolved from sky but the landline still has the same issue making outgoing calls and responding to key press'.  The order tracking page still says there's an active investigation with Openreach... Ironically just had a call from a possible engineer called "Colin" but due to having talk shield active we couldn't type 1 or * to allow the call to connect.  Just had to disable talk shield and we're now awaiting a response since we can't type 1471 to check the last number called.

[J+Parkes]

Is there any way of getting an update regarding this or if it's in progress to be resolved... openreach stated on the 22nd March that the fault was due to a software bug directly with sky.  Sky sent a text to say it's been resolved but it's still not working for outgoing calls.  I've checked the order tracking page and it says there's still an investigation in place by openreach.

[Mark39]

We can alert the messaging team, as before, if you wish. 

[J+Parkes]

If you could, that would be helpful... thanks.

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. See @caesarome's previous post if you need a reminder of how it works. 

[Addie15]

Hiya, thank you for escalating this. We have sent an invite to J+Parkes.